Terms and Conditions

Harley Academy Clinics Website Terms and Conditions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all agreements. “Client”, “Customer”, “You”, “Your” and “Patients” refer to you, the person accessing this website and accepting the company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Harley Academy and Harley Academy Clinics. “Party” and “Parties” refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the Company on a need to know basis only use any information collected from individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than professional bodies such as the General Medical Council if legally required to do so. Clients have the right to request sight of, and copies of any and all of their Client Records which we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of our ability. By using this service you thereby agree to indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Medical Terms

The use of and indications for the products patients will be treated will be explained by the training practitioner and patients will have the opportunity to have all questions answered to their satisfaction prior to treatment. It is the patient’s responsibility to seek further clarification from their training practitioner if questions about the procedure remain, this must be done prior to treatment.

Patients will be specifically informed of the following common injection related reactions: redness, swelling, pain, itching, bruising and tenderness at the treatment site. These reactions are generally described as mild to moderate and typically resolve spontaneously a few days after treatment. These reactions are normal and are to be expected. Again, patients must clarify any doubts with their training practitioner (Harley Academy mentor) prior to treatment.

For muscle relaxation injections with Botulinum toxin Type A: Patients will be advised by their practitioner of the expected outcomes and risks associated with this treatment based on the current product Summary of Product Characteristics (SmPC). In particular, practitioner and patient have discussed realistic outcomes regarding the onset of action and the duration of effect, together with the potential side effects including those relating to the site of injection and the generalised common and uncommon side effects including headaches, muscle activity disorders (raised eyebrows), feeling of heaviness in the upper part of the face, accumulation of fluid in the eyelids (eyelid oedema), drooping eyelids (eyelid ptosis), inflammation of the eyelid, eye pain, blurred vision, fainting, noises in the ears (tinnitus), nausea, dizziness, muscle twitching, muscle cramps, localised muscle weakness in the face (drooping eyebrow), dry mouth, flu symptoms, influenza, bronchitis, inflammation of the nose and throat, infection and in rare cases, excessive muscle weakness and difficulties in swallowing.

The practitioner will also inform patients that depending on the product used, area treated, skin type and the injection technique, the effect of botulinum toxin treatment can last 2 – 6 months (approx. 3 months on average). In some cases the duration may be shorter or longer. Follow-up treatment will help to maintain the desired correction. Harley Academy Clinics accepts no responsibility for the effects of treatment lasting longer or shorter than the expected timeframes, and the patient is expected to treat follow up treatments as a new treatment, this means payment will need to be taken again.

Other types of reaction are rare, but approximately one in every 10,000 patients treated with a dermal filler has experienced localised allergic reactions after one or more injection treatments. These have usually consisted of swelling and firmness at the treatment site, sometimes affecting the surrounding tissues. Redness, tenderness and rarely acne-like formations have also been reported. These reactions have either started a few days after injection or after a delay of several weeks. They have been described as mild to moderate and self-limiting, with an average duration of two weeks. In rare instances such reactions or lump formations like granulomas have persisted for a number of months. Harley Academy Clinics training practitioners will ensure patients have been made aware of this before treatment begins, and it is the patients responsibly to raise any concerns with their practitioner before treatment commences.

Harley Academy Clinics will not be held liable for any side effects caused as a result of safe and proper treatment if prior explanation to the patients about the associated risks has been given.

On very rare occasions (less than one in 15,000) prolonged firmness, abscess formation or greyish discoloration at the implant site has occurred. These reactions can develop weeks to months following the injections and may persist for several months but normally resolve with time. Even more rarely, the formation of a scab and sloughing (shedding) of tissue at the treatment site has been noted, which could result in a shallow scar. A report published in 2012 discussed 32 reported incidents of blindness following dermal filler treatment in areas including the glabellar frown lines, under eye area, and temple1. In a separate study published in 2013, of the 6 visual disturbance cases reported, 3 were following glabellar frown line treatment with dermal filler2. Should any of these side effects occur after treatment, Harley Academy Clinics cannot be held responsible.

The practitioner has also informed me that depending on the product used, area treated, skin type and the injection technique, the effect of dermal filler treatment can last 6 – 12 months. (Lip enhancement will last approx. 3-9 months.) In some cases the duration may be shorter or longer. Follow-up treatment will help to maintain the desired correction. All follow up treatments are treated as a new, separate procedure and will therefore incur further costs in line with those outlined on the Harley Academy Clinics website.

In the event of an adverse reaction patients will be advised by their practitioner to seek further help/consultation immediately. Harley Academy Clinics will not be held liable for adverse reactions to treatments.

Patients should be aware that the treatment performed and their personal details, any images taken, and clinical notes will be used as part of the trainee’s (student’s) confidential portfolio. Practitioners will advise patients on the amount of product required and the cost of the treatment, which patients agree to pay in full prior to the treatment via the Harley Academy Clinics website.

Suitability for Treatment

As with any medical procedure, a full medical history and facial assessment is required before treatment. As a government regulated medical training provider, Harley Academy Clinics strictly adhere to guidance published by the General Medical Council and ensure that all students are fully educated in this. If our Harley Academy Clinics training practitioners fee that on the day of treatment the patient is not suitable or would not benefit from the treatment being delivered, the treatment will not go ahead and your payment will be refunded. Despite the discounted price of all treatments for the purpose of educating students, we strongly encourage all patients to consider all treatments prior to undergoing them and not rush into any decisions. Patients are encouraged to ask as many questions as they need both prior to, and on the treatment day.

We will require accurate information from models to enable use of the correct product to be ordered and will not be held responsible for any omission or incorrect information given.

Pricing of Treatments

Treatments are offered to patients at cost price. Harley Academy Clinics do not charge high street prices for botulinum toxin and filler treatments as procedures are delivered as part of clinical training sessions.

Cancellation Policy

Harley Academy Clinics reserves the right to cancel any treatment with any given notice period. Should a patient fail to attend a treatment session without sufficient given notice (72 hours), the full deposit will be retained by Harley Academy Clinics.

Payment and Refund Policy

The recipient of an invoice assumes full responsibility for all services and products purchased from Harley Academy Clinics. The payee agrees to notify Harley Academy Clinics within 10 days, in writing of receipt of an invoice of any billing issues. Failure not to notify Harley Training Clinics signifies total acceptance and responsibility for prompt payment in full of account.

All cancellations must be made at least 72 hours before the start of the appointment by phone (0203 884 3256) or email (patients@harleyacademy.com). Appointment deposits will not be returned for any cancellations made with less than 72 hours notice before the start of the appointment.

The company agrees that no refund will be granted unless a valid reason is presented to Harley Academy Clinics within 10 days of the service or product sold.

Intellectual property rights

The content, layout, design, data, and graphics on our websites are protected by UK and other international copyright laws. You agree not to adapt, alter or create any derivative work from any of the material contained in the websites or to use the material for any purpose other than your personal, non-commercial use. None of the content of the websites may be copied or otherwise incorporated into or saved in any other website, electronic retrieval system, publication, or any other work in any form (whether hard copy, electronic, or other). For the avoidance of doubt, framing of this site or any part of it is not permitted without our express written permission.

Permission for use of our intellectual property

Any requests for permission to use our images or other use of our intellectual property not authorised by these Terms and Conditions should be made to enquiries@harleyacademy.com


The trademarks and logos which are displayed on our websites are the trademarks of Harley Academy and its partners. Any use of Harley Academy trademarks or other trademarks displayed on our websites is strictly prohibited without our express written consent.


Our websites contains links including hyperlinks which may take you outside https://www.harleyacademyclinics.com/. Links are provided for your convenience, and inclusion of any link does not imply endorsement or approval by us of the linked website.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist in all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this website are trade marked.


Our websites, and all information contained on them, are provided on an “as is” basis and are intended for medical professionals. It is provided without warranty of any kind, express or implied.

We rely on our authors to confirm the accuracy of the information presented and therefore we as the publisher, and our editors, cannot warrant its accuracy. Readers should be aware that professionals in the field may have different opinions. Because of this fact and also because of regular advances in medical research, we strongly recommend that readers independently verify facts. Ultimately it is the readers’ responsibility to make their own professional judgements. Description or reference to a product or publication does not imply endorsement of that product or publication, unless it is owned by Harley Academy and in which case is subject to the relevant disclaimers.

To the fullest extent permitted by law, Harley Academy and its staff are not responsible for any losses, injury or damage caused to any person or property (including under contract, by negligence, product liability or otherwise) whether they be direct or indirect, special, incidental or consequential, resulting from the application of the information on this website.


If you breach these conditions and we take no action, we are still entitled to use our rights and remedies in the future and where you continue to breach these conditions.

Complaints or Contact Us

If you have any complaints and wish to contact us please do so by using the Contact Us form on our website, or by calling 0203 859 7598.

Governing Law and Jurisdiction

To the fullest extent permitted by law, these conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree, as do we do, to submit to the exclusive jurisdiction of the English Courts, save where it is necessary for enforcement proceedings to bring proceedings against you outside of England.